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PAY1 Password Information and Assistance
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General Information

Updated 6/22/2009

Applicable to

All PAY1 system users

Password General Information

  • There are two screens that require a password when logging into PAY1.
  • The first logon screen is called the mainframe screen which uses a password referred to as the “RACF password.”
  • The second logon screen is called PAY1. The password on this screen is referred to as the “PAY1 password”.

Password Requirements and Password Tips (62.7 KB)

Password Assistance for State and Higher Education

  • If you need assistance resetting your RACF password you should contact the security designee at your agency or contact Department of Information Services at 1-888-241-7597 or e-mail.
  • If you need assistance resetting your PAY1 password you should contact the security designee at your agency, or contact Department of Personnel at 664-6400 or e-mail.

Password Assistance for Employer Groups (began keying prior to 1/1/2009)
( K-12, ESD’s, Political Subdivisions, and Tribal Governments)

  • If you need assistance resetting your RACF password you should contact the security designee at your agency or contact Department of Information Services at 1-888-241-7597 or e-mail.
  • If you need assistance resetting your PAY1 password you should contact the HCA Helpdesk, or call 360 923-2847.

Password Assistance for Employer Groups (began keying after 1/1/2009)
(K-12, ESD’s, Political Subdivisions, and Tribal Governments)

  • If you need assistance with your RACF or PAY1 password you should contact the HCA Helpdesk, or call 360 923-2847.